Social Media

Spinning a company line

Want to get ahead in social media?  Well, the trick is simple - don’t be that person. You know the one: the digital equivalent of an overenthusiastic salesman who corners you at a party and won’t shut up about his latest "unmissable offer."  Social media is a delicate dance of charm and subtlety, not a soapbox for relentless self-promotion. Misjudge it, and your audience will scarper faster than a Scar Begas seagull (a gull of Scarborough heritage) with a stolen chip.

Businesses often rush into social media because they've been told they "have to be on it," usually by a consultant who speaks almost exclusively in acronyms. They set up half a dozen accounts, shove the job onto an already overworked employee, and then wonder why their engagement is as lively as a bus stop at 3 a.m. The truth is, if you want people to actually like your brand online (and not just tolerate it like putting up with slow walkers in busy places), you need a bit of strategy, a bit of patience, and an understanding that social media is not a dumping ground for your latest promotions.

So, to help you avoid social media purgatory, here are five golden rules:

1. Mind Your Manners (and Your Tone)
Each platform has its own language, so don’t go wading into LinkedIn like it’s Twitter. Social media is a bit like a pub - you wouldn’t order a pint in a five-star restaurant, and you wouldn’t ask for a fine Bordeaux at your local Wetherspoons (well, you might, but you’d regret it). Know the vibe and match it.

2. It’s Not All About You (Sorry)
Hard truth, no one, except possibly your mother, wants to hear about your business all the time. Keep self-promotion under 50%- any more and you’re just a bore. Imagine a friend who only talks about themselves. You’d suddenly remember an urgent appointment, wouldn’t you? Exactly.

3. Engage Like a Human, Not a Robot (AI)
People expect responses, preferably before they’ve grown a beard waiting. Whether it’s praise, complaints, or an enthusiastic "LOL," engage quickly and, if possible, like a person who enjoys their job. A stiff corporate response is about as effective as car indicators that never get used by a concerning number of drivers!

4. Post Regularly (But Don’t Be Annoying)
Consistency is key, but so is knowing when to stop. Daily updates are okay-ish. Hourly updates? You’re one step away from being muted. Keep it fresh, keep it relevant, and if your last post was about "exciting company news" that involved Steve from Accounts getting a new chair, reconsider your approach.

5. Pick the Right Platforms
Not every platform suits every business. Instagram is great for eye-catching content, Facebook is useful for community engagement (even if it is now mostly populated by your parents), Twitter is... well, let’s just say it’s a bit of a war zone, and LinkedIn is the equivalent of a business networking event where everyone’s slightly too keen, but i like it a lot. Pick your battles wisely.

My Final Word(s) - Measure, Tweak, and Don’t Be Dull
If no one’s engaging with your posts, take the hint, that's okay. Try another tack. There are plenty of free analytics tools to help you figure out what’s working and what’s about as appealing as stepping in something wet while wearing socks. Social media isn’t just about being seen - it’s about being worth seeing.

So, go forth, be witty, be useful, and for the love of all things digital, do not post an army of creepy festive elves at Christmas. No one likes them.

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